Home > FAQ

How long does it take to deliver my order?

You will receive an email as soon as the products are dispatched for delivery with the relevant tracking details. Delivery could take between 1-10* working days excluding weekends and public holidays from the day of dispatch depending on the payment method you choose

How do I pay for my order?

MSL offers you multiple payment options. They are

  • Bank transfer/deposit for bulk orders (Orders Above 20)
  • Online Card Payment using VISA or Master Cards
Do you offer Cash on Delivery?

Sorry, Cash on delivery is not available at the moment.

How much is delivery?

Bank Transfer/ Card Payment LKR 350.00 ISLAND WIDE

Do you deliver to locations out of Colombo?

Yes, we deliver island wide.

Why have I not received my order?

If your products’ arrival took longer than expected (1-10* working days excluding weekends and holidays) please contact us at medicalscrubslanka@gmail.com or message us on facebook on @medicalscrubslanka or DM us on Instagram @medical.scrubs.lanka

Would I be able to order something not listed on your website?

Absolutely. Please contact us on Facebook or WhatsApp us on +94773198011 with the details of the order you like to place and we will get back to you with the price and order details within 24 hours.

Please note that we require Non-Refundable 30% advance payment for pre-orders.

How do I cancel my order?

To serve you better, Medical Scrubs Lanka will begin to process your order immediately after it has been submitted. Please send us an email or message us on Facebook/Instagram immediately, after you placed an order, to change/cancel an order. Please note that we are unable to change or cancel an order once it has been dispatched/ Payment already made.

My item is damaged. What should I do?

We understand that you may receive damaged items due to transit time. If an order is defective or damaged, this must be reported the same day of delivery with pictures. If the product is deemed damaged MSL will replace them at no additional charge to the customer. Just drop in your query to our customer service for more details at medicalscrubslanka@gmail.com.

Do you accept Visa or Mastercard?

Yes, now you can pay with Visa or Master Cards on our website.

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